FAQ
Frequently asked questions
Quick answers about choosing, buying and running robots with RobotEna.
Getting started
What does RobotEna do?
We bring robots from leading makers to your site and look after them afterwards. That covers choosing, buying, installing, training, service and support, plus rental, subscription and financing.
Which robots do you offer?
Our range includes humanoids, quadrupeds, cobots and robotic arms, cleaning robots, delivery and outdoor robots, robot hands and training equipment. Browse the full catalog by type, brand or industry.
How do I choose the right robot?
Use the robot finder or the compare tool to narrow the list. If you prefer, tell us your task and location, and we suggest a short list with a side-by-side comparison.
Do you sell robots for home use?
Some robots suit homes and gardens. Ask us and we point you to the right way to buy.
Buying and owning
How much does a robot cost?
Prices depend on the robot, the options and how you choose to own it. Send us a request and we reply with a clear quote.
Can I rent a robot or pay monthly instead of buying?
Yes. Rental suits events and pilots. A subscription (Robot as a Service) spreads the cost over time. Availability depends on the robot, so ask us for the options.
Do you offer financing?
We can discuss financing through partner institutions and point you to available incentives. Ask us about your case.
Do you handle import, delivery and warranty?
Yes. We handle import and compliance, and deliver to your site. Warranty terms depend on the robot and brand, and your quote states them.
Installation and support
Do you install the robots?
Yes. We survey the site, plan the setup, install the robots and make sure they work in your space before launch.
What is a site survey?
A visit where we check your layout, floors, lifts, network and daily routines. It helps us choose the right robot and avoid surprises.
What happens if a robot needs service?
Open a service request and our team handles it. Support covers spare parts, field service and remote diagnostics where the robot allows.
Do I need technical staff to run the robots?
No. We train your team to operate the robots day to day, and we stay available for support.
Training and data
Who can join your training?
Operators, programmers and teachers. Training depends on the robot and your needs, and we share the calendar with you.
Do you offer education packages for schools?
Yes. We work with schools, vocational schools and universities on robots and teaching content. Contact us with your needs.
What is robot data collection?
Collecting movement and task data to train robots, using tools such as teleoperation rigs, gloves and headsets. Our team can advise on setups for your project.
Can I see a robot before I decide?
Yes. Ask for a demo and we arrange it with you. A site survey also helps us show what a robot would do in your space.
Working with us
Which industries do you work with?
Hospitality, retail and malls, healthcare, universities and research labs, airports and transport, facility management, warehousing and logistics, and automotive.
Can I become a partner?
Yes. If you make robots or want to resell and support them, tell us about your company on the Partners page.
How do I contact you?
Use the Talk to an expert page for project requests, or the Contact page for anything else. You can also call or email us.
How quickly will you reply?
We read every request and match it to the right specialist. We will confirm typical reply times once our team has set them.
Still have questions?
Let’s talk.
If you didn’t find the answer you need, our team is here to help. Tell us about your site and we’ll suggest the right next step.
How we can help
We’re here to answer your questions, understand your needs and help you choose the right next step.
- Answer questions about our robots and services
- Recommend the best next step
- Suggest robots for your site and goals
- Discuss timing, options and ways to own