Return & Exchange Policy

Thank you for shopping with us. We aim to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or exchange under the terms below.

30 Day Return & Exchange Guarantee

We offer a 30-day return or exchange period from the date you receive your order.
During this time, you can return or exchange your item for any reason, provided it is in its original condition.

Same-Day Return Option

If you contact us on the same day you receive the your order, you are eligible for an immediate return request.
This applies especially if the item arrives damaged, faulty, or incorrect.

Conditions for Returns

  • Items must be unused, undamaged, and in their original packaging.

  • Proof of purchase (order number or confirmation email) is required.

  • Certain products may be exempt from returns for hygiene or safety reasons (e.g., opened cosmetics, personal items).

Refunds

Once your return is received and inspected, we will process your refund within 3–5 working days using to your original payment method.

Exchanges

If you prefer an exchange instead of a refund, we will send the replacement item once your return is approved.

Return Postage

  • If the product is faulty, damaged, or incorrect, we cover the return shipping cost.

  • For all other returns, the customer is responsible for the return shipping fee.

How to Start a Return

Please contact our customer support team at [email/WhatsApp/phone placeholder] with your order number and reason for return.
We will provide you with the return instructions and address.